Popular Services

For students to request help with ctcLink login and activation issues.

This is where you can submit a request that does not fit into any other categories.

For ctcLink login and activation issues. This is not for issues with accessing or logging into your Shoreline Network account, Shoreline Email, Starfish, etc.

For issues with accessing or logging into your Shoreline Network account, Shoreline Email, Starfish, etc. This is not for ctcLink login issues.

Submit a request for help with enrolling in classes or if you have questions about enrollment.

Basic information about merges, such as warnings, timelines, FERPA, and how to request a Cross-List/Merged course.

Request to add any users to a Canvas Course (Observers, Teachers, Students, Peer Mentors, Navigators, and Librarians). Prior to filling out request, review FERPA on our website and the Attorney General's Memorandum regarding student privacy.

All technology purchase requests made with State funds, including Professional Development funds, must first go through Technology Support Services for review. This process ensures that the purchase is maintained in our records as well as meets SCC technology standards. Technology equipment includes but is not limited to the following: Macintosh/PC computers, Macintosh/PC peripherals, Monitors, Laptops, Printers, Scanners, PDA's, Network devices, USB Devices, Phones and ALL Software. Purchase requests for all media equipment should go through the media center.

For issues with accessing your Shoreline Network Account or email. This is not for ctcLink issues, or for new Shoreline employees. All new Shoreline employees must go through the HR on-boarding process.

For help with ctcLink.

To request TSS to install software on your computer.

This service is to request changes to a users ctcLink permissions. All permissions are subject to Pillar lead approvals, and evaluation by the Local Security Administrators.

Report printer issues or let TSS know you need access to a printer.

This form allows college staff and faculty to submit VPAT (Voluntary Product Accessibility Template) and HECVAT (Higher Education Community Vendor Assessment Toolkit) documents they’ve received from vendors. These documents are essential for ensuring the college meets accessibility, privacy, and security standards when adopting new digital tools or services.

This service is for Shoreline Employees to request to checkout hardware from Shoreline Technology Support Services.

This form is for making requests related to Microsoft Teams Telephone Numbers and/or their Call Queue Groups.

Report network outages and WiFi issues.

Use this form to request access to an existing shared email mailbox, or to have a new shared email mailbox created.

Submit a request for help with financial aid or financial aid disbursement.

Use this form to request article changes, additional permissions, new categories, or group creation within the knowledge base system.

Use this form to submit a grade change request.