Summary:
This form is to be used for any inquires into editing/deleting/updating support articles in our knowledge base system. You can also request for more permissions to create forms/services, create categories to organize your articles, and create groups so a whole group is assigned to a ticket.
Ways we can support you:
Delete or Archive an Article
- You must be the owner of the article to request deletion.
- Articles must be accessible and meet WCAG standards prior to being archived.
New Category Creation
- Provide a Category Name that reflects the content and purpose of the articles it will contain.
- Category creation should be limited; please use existing categories when appropriate
- If you only have one or two articles for a specific category, please use a category already created
Account Permissions Update
- Clearly describe what access you are requesting and the reason for the request
- Permission changes must be submitted by your supervisor
- If you need to create forms, additional access is required
- Please designate one individual form your department to serve in this role
- We recommend keeping this group small to maintain system integrity
New Group Creation
- Request a new group if you want to:
- Assign responsibility for an article or ticket to a group rather than a single individual
- Limit visibility of specific articles to a group only.
- Example: HR-specific content can be restricted to the HR group
Need more Support?
To get the support you need for topics other than listed above please contact our Accessibility team.
Contact Accessible IT
- Email: accessibleit@shoreline.edu