ctcLink: How to Get Help

If you need assistance with ctcLink, please follow these steps: 

1. Look for an answer in the Shoreline Support Center. 
   • Search our Shoreline Knowledge Base/Support Articles 
   • Connect to SBCTC ctcLink support resources including Pillar Work Sessions and Quick Reference Guides (QRGs).
   • Access the full training calendar and filter for ctcLink Training Opportinities.
2. Ask friends for help:  
   • Start with your supervisor and unit colleagues, who are most familiar with the processes in your department. 
   • Ask statewide colleagues in your ctcLink area using the ctcLink listservs.
      
3. Submit a request for help at the Shoreline Support Center. Those help requests/tickets are tracked in a ticketing software and are resolved by a team of ctcLink Business Analysts, Local Security Administrators, and ctcLink subject matter experts.