Frequently Asked Questions - Temporary Employee Onboarding
Summary
Answers to frequently asked questions and set up guide
Body
- Who do I contact if I’m having technical trouble logging into NEOED Onboard?
- NEOGOV/NEOED Customer Service 1-877-204-4442, Option 2, Option 1.
- The new employee or I have questions regarding the onboarding process. Who can we talk to?
- Human Resource Office hr@shoreline.edu
- When can a new employee begin work?
- Only AFTER the employee/supervisor has received a work authorization email from NEOGOV/NEOED.
- I have questions regarding the Budget to be used for my new employee’s compensation. Who do I talk to?
- Contact the Budget Office at sccbudget@shoreline.edu at any time.
- Why haven’t I received the link to complete the Hourly/student PA in onboarding?
- You may need to uncheck “focused settings” on your Outlook account.
- Your new employee hasn’t yet completed their portion of the PA.
- My new employee and I have both completed our sections of the PA, but haven’t received the work authorization email from HR. Why?
- The employee has not yet completed their other new hire documents.
- The Budget Office has not yet completed their review/approval process.
- Can the new employee view their progress in the onboarding process?
- Yes! They can view their onboarding progress through NEOED Onboard at any time.
- Do all new hires need to come to HR to show their I-9 verification document(s) ?
- Yes! Although they will complete section 1 of the I-9 online, they must still come in person to present documents which show their eligibility to work (original documents only).
- Can a new hire use their Soc. Sec. Card for the I-9 if it says, “Valid for Work Only with DHS Authorization?”
- No, a Soc. Sec. card marked “valid for work only with DHS authorization” does not establish work eligibility for I-9 purposes. NOTE: The Soc. Sec. card will still need to be provided to HR
- What code should the hourly/student worker use when entering hours in ctcLink?
- Please refer them to the “Work Authorization” email sent to them with this info provided.
- Who should be contacted for questions about paychecks, taxes, etc.?
- Questions can be directed to the Payroll Office at payroll@shoreline.edu
- What access/permissions are set up through the onboarding process?
Item
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Auto Assigned
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How to request
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Shoreline employee email
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Yes
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Activation emailed to employee 3 days before start
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Additional ctcLink access
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No
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Submit ticket through Support Center - ctcLink Access.
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Building/Office Keys
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No
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Complete Key Request form & send to Safety & Security
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Employee ID Card
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No
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See here for dates/times
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Access to shared email inboxes
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No
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Submit ticket through Support Center - Shared Inboxes.
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Printer Code
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Yes
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Pin number & directions emailed to employee
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SharePoint access
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No
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Can be assigned at the department level.
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Employee Canvas Training
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Yes
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For questions, contact elearning@shoreline.edu
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Details
Details
Article ID:
20654
Created
Fri 12/19/25 4:41 PM
Modified
Fri 12/19/25 6:35 PM