Frequently Asked Questions - Temporary Employee Onboarding

Summary

Answers to frequently asked questions and set up guide

Body

  • Who do I contact if I’m having technical trouble logging into NEOED Onboard?
    1. NEOGOV/NEOED Customer Service 1-877-204-4442, Option 2, Option 1.
  • The new employee or I have questions regarding the onboarding process. Who can we talk to?
    1. Human Resource Office hr@shoreline.edu
  • When can a new employee begin work?
    1. Only AFTER the employee/supervisor has received a work authorization email from NEOGOV/NEOED.
  • I have questions regarding the Budget to be used for my new employee’s compensation. Who do I talk to?
    1. Contact the Budget Office at sccbudget@shoreline.edu at any time.
  • Why haven’t I received the link to complete the Hourly/student PA in onboarding?
    1. You may need to uncheck “focused settings” on your Outlook account.
    2. Your new employee hasn’t yet completed their portion of the PA.
  • My new employee and I have both completed our sections of the PA, but haven’t received the work authorization email from HR. Why?
    1. The employee has not yet completed their other new hire documents.
    2. The Budget Office has not yet completed their review/approval process.
  • Can the new employee view their progress in the onboarding process?
    1. Yes! They can view their onboarding progress through NEOED Onboard at any time.
  • Do all new hires need to come to HR to show their  I-9 verification document(s) ?
    1. Yes! Although they will complete section 1 of the I-9 online, they must still come in person to present documents which show their eligibility to work (original documents only).
  • Can a new hire use their Soc. Sec. Card for the I-9 if it says, “Valid for Work Only with DHS Authorization?”
    1. No, a Soc. Sec. card marked “valid for work only with DHS authorization” does not establish work eligibility for I-9 purposes.  NOTE: The Soc. Sec. card will still need to be provided to HR
  • What code should the hourly/student worker use when entering hours in ctcLink?
    1. Please refer them to the “Work Authorization” email sent to them with this info provided. 
  • Who should be contacted for questions about paychecks, taxes, etc.?
    1. Questions can be directed to the Payroll Office at payroll@shoreline.edu
  • What access/permissions are set up through the onboarding process?

Item

Auto Assigned

How to request

Shoreline employee email

Yes

Activation emailed to employee 3 days before start

Additional ctcLink access

No

Submit ticket through  Support Center - ctcLink Access.

Building/Office Keys

No

Complete Key Request form & send to Safety & Security

Employee ID Card

No

See here for dates/times

Access to shared email inboxes

No

Submit ticket through Support Center - Shared Inboxes.

Printer Code

Yes

Pin number & directions emailed to employee

SharePoint access

No

Can be assigned at the department level.  

Employee Canvas Training

Yes

For questions, contact elearning@shoreline.edu
 

Details

Details

Article ID: 20654
Created
Fri 12/19/25 4:41 PM
Modified
Fri 12/19/25 6:35 PM

Related Services / Offerings

Related Services / Offerings (1)

Onboarding Request - Student Hourly / Work-Study (New/Addn'l/Returning)

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pdf

Supervisor's Guide-Temporary Hourly Onboarding.pdf Computer

Fri 12/19/25 1:42 PM
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