Password Help
- Log into ctcLink at https://gateway.ctclink.us.
- Select the Password Help link at the bottom of the Sign In box.

- Three additional links display under the Password Help link.
- Reset Password
- Unlock Account
- Help

Reset Password
Once you select the Reset Password link from the main sign-in page, enter your ctcLink ID into the ctcLink ID field and select which method - Text, Voice Call or Email - you would like to use to reset your password.
Note: Text, Voice Call, and E-mail can only be used if you provided and validated them when you set up your account. All Reset/Unlock recovery e-mails are valid for 1 hour.
Reset via Text
- Select the dark blue Reset via Text button.

- Once you receive the text code, enter it into the Enter Code field and select the Verify button.

- The Reset your password page displays with listed password requirements.
- Enter your new password into the New password field.
- Enter your new password again into the Repeat password field.
- Select the dark blue Reset Password button.

Reset via Voice Call
- Select the dark blue Reset via Voice Call button.

- Once you receive the verification code, enter it into the Enter Code field and select the Verify button.

- The Reset your password page displays with listed password requirements.
- Enter your new password into the New password field.
- Enter your new password again into the Repeat password field.
- Select the dark blue Reset Password button.

Reset via Email
- Select the dark blue Reset via Email button.

- The Password Reset Email Sent! notification displays explaining that the password reset instructions have been sent to the email aligned to your ctcLink ID.

- An email with "Account Password Reset" in the subject line will instruct you to select the Reset Password link that is embedded within the email message.

- The Reset your password page displays with listed password requirements.
- Enter your new password into the New password field.
- Enter your new password again into the Repeat password field.
- Select the dark blue Reset Password button.

This article is also available in the ctcLink Reference Center.