How do I reset my ctcLink password?

Password Help

1. Log into ctcLink at https://gateway.ctclink.us.
2. Select the Password Help link at the bottom of the Sign In box. 

3. Three additional links display under the Password Help link.
   • Reset Password
   • Unlock Account
   • Help

Reset Password

Once you select the Reset Password link from the main sign-in page, enter your ctcLink ID into the ctcLink ID field and select which method - Text, Voice Call or Email - you would like to use to reset your password. 

Note: Text, Voice Call, and E-mail can only be used if you provided and validated them when you set up your account. All Reset/Unlock recovery e-mails are valid for 1 hour.

Reset via Text

1. Select the dark blue Reset via Text button.

2. Once you receive the text code, enter it into the Enter Code field and select the Verify button.

3. The Reset your password page displays with listed password requirements.
4. Enter your new password into the New password field.
5. Enter your new password again into the Repeat password field.
6. Select the dark blue Reset Password button.

Reset via Voice Call

1. Select the dark blue Reset via Voice Call button.

2. Once you receive the verification code, enter it into the Enter Code field and select the Verify button.

3. The Reset your password page displays with listed password requirements.
4. Enter your new password into the New password field.
5. Enter your new password again into the Repeat password field.
6. Select the dark blue Reset Password button.

Reset via Email

1. Select the dark blue Reset via Email button.

2. The Password Reset Email Sent! notification displays explaining that the password reset instructions have been sent to the email aligned to your ctcLink ID.

3. An email with "Account Password Reset" in the subject line will instruct you to select the Reset Password link that is embedded within the email message.

4. The Reset your password page displays with listed password requirements.
5. Enter your new password into the New password field.
6. Enter your new password again into the Repeat password field.
7. Select the dark blue Reset Password button.

This article is also available in the ctcLink Reference Center.