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Technical Support
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Technical Support
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Login, Passwords, Email
How do students log into their ctcLink account?
How do students log into their Shoreline Network Account?
Can I find students’ preferred emails in Outlook?
How do I set up a mailbox rule (filter) in Microsoft Outlook?
Who do I contact if I forgot my FSA ID or password?
I’m a returning student, why can’t I log in or sign in?
See all 16 articles
ctcLink for Students
What is my ctcLink ID number?
How do students activate their ctcLink account?
How do I submit a Student Audit Request?
How do I submit a Student Withdrawal Request?
How do I submit a Student Option Grading Request?
Where do I submit my vaccination attestation?
See all 29 articles
ctcLink for Faculty
How do I verify a student's preferred email address in ctcLink?
How do faculty send email messages to students from class rosters?
How does ctcLink affect instructor access to Canvas shells?
Can I send messages to students' personal email addresses?
How do I resolve issues with milestones?
How do I find co-requisite (support) classes in ctcLink?
See all 23 articles
ctcLink for Staff
How do supervisors assign an employee's work schedule?
How do supervisors delegate, accept or reject a delegation?
How do staff request a partial day absence?
What do I do if my timesheet is locked?
Why is my ctcLink report not updated?
How do I request a ctcLink report or a report change?
See all 46 articles
Software (Desktop and Cloud)
How do I make a tutoring appointment?
How do I disable Mozilla Firefox pop-up blocker?
How do I disable Google Chrome pop-up blocker?
What do I need to know about ctcLink and Examplify?
How do I install the Firefox browser on a Chromebook?
How do I use Google Drive?
See all 16 articles
Network and WiFi
How do I gain access to the VPN or Remote Desktop?
How do I connect to Wi-Fi on campus?
How do I clear cache and cookies from my browser?
Who can use wireless service at Shoreline Community College?
Formstack and Reports
Who do I contact about Formstack forms or data?
User Setup and Security Changes
How do I submit a ctcLink security change request?
Other
How do I get to the Employee/Campus Directory?
How do I edit my information in the campus directory and Outlook?