How do I reset my ctcLink password?

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Amy Kinsel
  • Updated

Password Help

  1. Navigate to the myaccount Sign-In page (https://gateway.ctclink.us or https://myaccount.ctclink.us).
  2. Select the Password Help link at the bottom of the Sign In box.
Sign in page with Password Help highlighted
  1. Three additional links display under the Password Help link.

a. Reset Password

b. Unlock Account

c. Help

Reset Password, Unlock Account, Help links display on sign in page

Reset Password

Reset Password

Once you select the Reset Password link from the main sign-in page, enter your ctcLink ID into the ctcLink ID field and select which method - Text, Voice Call or Email - you would like to use to reset your password.

Note: Text, Voice Call, and E-mail can only be used if you provided and validated them when you set up your account. All Reset/Unlock recovery e-mails are valid for 1 hour.

 

Reset via Text

Reset via Text
  1. Select the dark blue Reset via Text button.
Reset Password Reset Via Text button highlighted
  1. Once you receive the text code, enter it into the Enter Code field and select the Verify button.
Enter verification code sent via Text page
  1. The Reset your password page displays with listed password requirements.
  2. Enter your new password into the New password field.
  3. Enter your new password again into the Repeat password field.
  4. Select the dark blue Reset Password button.
Reset Your Password page

Reset via Voice Call

Reset via Voice Call
  1. Select the dark blue Reset via Voice Call button.
Reset Password via text, voice call, email buttons
  1. Once you receive the verification code, enter it into the Enter Code field and select the Verify button.
Enter verification code received via Voice Call page
  1. The Reset your password page displays with listed password requirements.
  2. Enter your new password into the New password field.
  3. Enter your new password again into the Repeat password field.
  4. Select the dark blue Reset Password button.
Reset Your Password page
 

Reset via Email

Reset via Email
  1. Select the dark blue Reset via Email button.
Reset Password via text, voice call, email buttons
  1. The Password Reset Email Sent! notification displays explaining that the password reset instructions have been sent to the email aligned to your ctcLink ID.
Password Reset Email Sent notification
  1. An email with "Account Password Reset" in the subject line will instruct you to select the Reset Password link that is embedded within the email message.
ctcLink Password Reset Requested email example
  1. The Reset your password page displays with listed password requirements.
  2. Enter your new password into the New password field.
  3. Enter your new password again into the Repeat password field.
  4. Select the dark blue Reset Password button.
Reset Your Password page

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