What do I do if I get a suspicious or phishing email?

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Shelly Scanlan
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Please do not click on any links or reply to the e-mail. Please permanently delete the e-mail. If you have questions or would like further assistance, please contact Technology Support Services at http://help.shoreline.edu or tss@shoreline.edu.

If you didn't recognize the message as suspicious right away and communicated with a scammer via email or phone, we advise:

 

1. Stop talking to the scammer

Don’t reply to any emails or take any phone calls from them. Technology Support Services works on blocking scammers from sending emails to our go.shoreline.edu accounts, but we can’t block them from sending messages to your personal email account if you contacted them with that address.

 

2. If you shared your email address or other sensitive information

Be aware that you may receive additional attempts to scam you at that email address or phone number. Be on the lookout for opportunities that seem too good to be true or people who ask you to do something with a sense of urgency or that requires your personal information.

 

3. If you shared a password or logged into a website they provided

Immediately change your password and contact Technology Support Services at http://help.shoreline.edu or tss@shoreline.edu for further assistance.

You can change your student email password at https://app.shoreline.edu/student-email/?action=reset

You can reset your student PIN at https://wts.shoreline.edu/waci008.html

 

4. If you shared banking or credit card information or deposited money in an account

Immediately contact your bank or credit card provider and follow their instructions.

 

If you have questions or would like further assistance, please contact Technology Support Services at http://help.shoreline.edu or tss@shoreline.edu.

 

 

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