Microsoft Teams Phone

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Overview

Shoreline Community College uses Microsoft Teams Phone, which allows users to place and receive calls and video chat using Voice over Internet Protocol (VoIP). VoIP allows users to make voice calls using an Internet connection instead of a regular (or analog) phone line. Calls can be made using a computer or desktop phone. 

Instructions

Make Calls

To make a phone call click on the Calls icon located on the left hand side of your screen. Use the search bar to look up a person by name, or use the dial pad to dial a number. When calling someone on campus, you have to dial the whole number (dial 206-546-####) since Teams is not on a traditional phone system. For more detailed instructions, view Make Calls in Microsoft Teams.

Microsoft teams option buttons. The call button has a red square around it.

Answer a Call

To answer a call, click on the green phone icon in the pop up window. For calls coming in from outside of campus you will see the phone number or caller ID. Try to keep your volume on. If your primary workspace is in a shared or open area you may want to use headphones with a microphone. For more detailed instructions view, Answer a call in Microsoft Teams.

More detailed instructions can be viewed at how to put a call on hold, park, or transfer a call.

  1. Select the Calls tab to view your recent call log.
  2. Find the number you wish to block and click to open the more options (...) menu. Select Block. 
  3. The number will now have BLOCKED next to it. To unblock, reopen the more options menu and select unblock. 
  4. To review all blocked callers, open the Teams more options (...) menu in the top right corner and select Settings. 
  5. In the Settings pop-up window, select Privacy, then Edit blocked contacts. 

Screenshot of Microsoft teams internal phone tool. The button for calls is has a red square over it and is labeled 1. The 3 dots on the right of side of a phone number is in a square and labeled 2. The block button on the drop down menu is in a square and labeled 3.

If you do not want to get call alerts, click on your profile in Teams and select Do not disturb. Just remember to turn it back to something else when you are ready.

Screenshot of status drop down menu.

For instructions on how to update your status so people can see if you are busy, away from your desk, etc. view Change your status in Microsoft Teams. 

Voicemail messages are forwarded to your email, or ticketing system such as Team Dynamix (TDX) or AskWa. 

Set Up Voicemail

  1. To update your voicemail, click on Manage Account.
  2. Click on Settings next to your profile picture.
  3. Click on Calls.
  4. Click on Configure voicemail.

Microsoft teams settings window, the call section in the menu has a red square around it.

Additional Resources

For additional information, view the following:

 

Details

Details

Article ID: 7403
Created
Thu 8/17/23 6:53 PM
Modified
Wed 8/7/24 12:31 PM

Related Services / Offerings

Related Services / Offerings (1)

Desktop Phone Request
To minimize expenses, Shoreline is moving away from desktop phones. Desktop phones can still be requested and will be charged to the department. Please be aware that all requests will undergo an evaluation process to determine if a desktop phone is required.