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Password Reset
- Log into ctcLink.
- Select Shoreline Community College.
- Click the ctcLink Login button.
- Select the Reset Password link at the bottom of the Sign In box.
- After you select the Reset Password link from the main sign-in page, enter your ctcLink ID into the ctcLink ID field and select which method - Text or Email - you would like to use to reset your password.
Note: Text, Voice Call, and E-mail can only be used if you provided and validated them when you set up your account. All Reset/Unlock recovery e-mails are valid for 1 hour.
Reset via Text
- Select the light grey "SELECT" button next to the Text option. Make sure the last 4 of the phone number listed matchs the phone number you are expecting it to be.
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- To receive the text code, Click the dark blue button that says "Recieve a Code via SMS".
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- Once you get a code, enter it into the Enter Code field and select the Verify button.
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- The Reset your password page displays with listed password requirements.
- Enter your new password into the New password field.
- Enter your new password again into the Repeat password field.
- Select the dark blue Reset Password button.
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Reset via Email
- Select the dark blue Reset via Email button.
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- The Password Reset Email Sent! notification displays explaining that the password reset instructions have been sent to the email aligned to your ctcLink ID.
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- An email with "Account Password Reset" in the subject line will instruct you to select the Reset Password link that is embedded within the email message.
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- The Reset your password page displays with listed password requirements.
- Enter your new password into the New password field.
- Enter your new password again into the Repeat password field.
- Select the dark blue Reset Password button.
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