How do students reset their ctcLink password?

Password Reset

1. Log into ctcLink.
2. Select Shoreline Community College.
3. Click the ctcLink Login button.
4. Select the Reset Password link at the bottom of the Sign In box. 
5. After you select the Reset Password link from the main sign-in page, enter your ctcLink ID into the ctcLink ID field and select which method - Text or Email - you would like to use to reset your password. 

Note: Text, Voice Call, and E-mail can only be used if you provided and validated them when you set up your account. All Reset/Unlock recovery e-mails are valid for 1 hour.

Reset via Text

1. Select the light grey "SELECT" button next to the Text option. Make sure the last 4 of the phone number listed matchs the phone number you are expecting it to be.

2. To receive the text code, Click the dark blue button that says "Recieve a Code via SMS".
   
3. Once you get a code, enter it into the Enter Code field and select the Verify button. 
   

3. The Reset your password page displays with listed password requirements.
4. Enter your new password into the New password field.
5. Enter your new password again into the Repeat password field.
6. Select the dark blue Reset Password button.

Reset via Email

1. Select the dark blue Reset via Email button.

2. The Password Reset Email Sent! notification displays explaining that the password reset instructions have been sent to the email aligned to your ctcLink ID.

3. An email with "Account Password Reset" in the subject line will instruct you to select the Reset Password link that is embedded within the email message.

4. The Reset your password page displays with listed password requirements.
5. Enter your new password into the New password field.
6. Enter your new password again into the Repeat password field.
7. Select the dark blue Reset Password button.