Body
Overview
To save time when answering tickets, use Response Templates. All Templates (should) include a personalized greeting with the students name and a personalized closing with your name.
Instructions
- In TDNext, locate and open the ticket you would like to update.
- Click Actions and then Update.
- Within the Comments section click Templates, select the Category, then the desired Template Name.
- Complete any other updates and click Save.
![Comments box in the update ticket window. The Templates button has a red square around it.](https://support.shoreline.edu/TDPortal/Images/Viewer?fileName=b6cb98ca-2efa-498f-bc86-969dda96adb6.png&beidInt=39)
Additional Resources
For information on how to use Team Dynamix, view the Team Dynamix Knowledge Base.