Frequently Asked Questions - Permanent Employee Onboarding

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  • Who do I contact if I’m having technical trouble logging into NEOED Onboard?
    1. NEOGOV/NEOED Customer Service 1-877-204-4442, Option 2, Option 1.
  • The new employee or I have questions regarding the onboarding process. Who can we talk to?
    1. Human Resource Office hr@shoreline.edu
  • When can a new employee begin work?
    1. They may begin working on the date indicated in their new hire contract/offer letter providing that all onboarding tasks have been completed.
    2. Employee and supervisor will receive an email notification of onboarding completion from HR.
  • I have questions regarding the Budget to be used for my new employee’s compensation. Who do I talk to?
    1. Contact the Budget Office at sccbudget@shoreline.edu at any time.
  • Why haven’t I received the link to complete the Hourly/student PA in onboarding?
    1. You may need to uncheck “focused settings” on your Outlook account if you're not finding it.
    2. Your new employee hasn’t yet completed their portion of the PA.
  • Can the new employee view their progress in the onboarding process?
    1. Yes! Employees can view their onboarding progress through NEOED Onboard at any time.
    2. Yes! Supervisors can view their employee’s onboarding progress (see Supervisor’s Guide – Viewing Onboarding Progress)
  • Do all new hires need to come to HR to show their  I-9 verification document(s) ?
    1. Yes! Although they will complete section 1 of the I-9 online, they must still come in person to present documents which show their eligibility to work (original documents only).
  • If a new employee uses other documents (like their passport, etc.) to establish eligibility to work, do they still need to provide a copy of their Soc. Sec. card to HR?
    • Yes, HR still needs to have a copy of the employee’s Soc. Sec. card for tax purposes. 
  • Who should be contacted for questions about paychecks, taxes, etc.?
    1. Questions can be directed to the Payroll Office at payroll@shoreline.edu
  • Who should the new employee contact with questions regarding leave (vacation, sick leave, etc.) or other benefits (insurance, retirement, etc.)?
  • Any other questions can be directed to hr@shoreline.edu
  • What access/permissions are set up through the onboarding process?

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Auto Assigned

How to request

Shoreline employee email

Yes

Activation emailed to employee 3 days before start

Additional ctcLink access

No

Submit ticket through  Support Center - ctcLink Access.

Building/Office Keys

No

Complete Key Request form & send to Safety & Security

Parking Permit Request

No

Complete request form HERE. (NOT for Admin/Exempt)

Business Cards

No

Complete request through MarketDirect Storefront

Badges, name plates

No

Email hr@shoreline.edu

Employee ID Card

No

See here for dates/times

Access to shared email inboxes

No

Submit ticket through Support Center - Shared Inboxes.

Telephone number

No

Submit ticket through Support Center - Phone Request.

Printer Code

Yes

Pin number & directions emailed to employee

SharePoint access

No

Can be assigned at the department level.  

Employee Canvas Training

Yes

For questions, contact elearning@shoreline.edu

Faculty – Canvas access

Yes

For questions, contact elearning@shoreline.edu

 

 

Details

Details

Article ID: 20659
Created
Fri 12/19/25 6:19 PM
Modified
Tue 4/21/26 6:03 PM