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How to get help with a Ricoh Copier
Before attempting to submit a request to TSS, please take advantage of the Ricoh service contact that provides quick, helpful support.
- First determine if the issue is:
- a service problem (aka something is broken)
- A supplies issue (aka a consumable has run out like toner or stables)
- or something else altogether.
- On the front of every Ricoh machine is a label with a 1-800 telephone number and a bar code.
- Call the number and provide the Device ID (aka number right above the bar code)
- Explain the issue or problem and follow any troubleshooting steps the agent recommends.
- There will be situations where the agent will need to send a Ricoh tech out to perform a repair or fix.
- Provide the agent with your work contact information and they'll send you updates and notifications for when the repair technician is on their way.
- If you are a part-time or student employee, be sure to provide contact information for a staff member who can ask as a Point of Contact for the tech (if you aren't working when they arrive).
- There is no charge for this support service or for any of the items ordered, they are all covered under the Ricoh Service Contract.
Support Options
We offer multiple ways to get support to ensure you receive the help you need:
- If you have general printing questions, please check out our Print Quick Links page for all printing related articles!
- If all of these steps were unable to assist you with your issue, you can always submit a request for any General Printer Issues.