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Submitting in-service certification and completion documents
- A ticket comes in from Submit in-service certification and completion documents.
- Assign the ticket to Clock Hours Group.
- Clock Hours Group will receive the ticket and view the request.
Steps to process the request
- View the files that are attached to the ticket and confirm that they meet the criteria.
- If all documents are approved open Instructor signed certification files and print.
- The certificate can be printed, signed and mailed to the student.
- Send a public reply to instructor to confirm the certification and send zipped file back to instructor, and/or send hard copy certificate inter-office mail.
- If not returning certificates to instructor, develop a plan to send certificates to attendees. See above.
- Create an internal note using the Template.
- Submit as Resolved.
Files will remain on the ticket under the Clock Hour view for searching.
If you have additional questions or need assistance, please send an email to continuing-ed@shoreline.edu.