Laptop Returns Troubleshooting

Common Problems 

1. Student returns laptop without a power unit (charging cord)
   • If the laptop has already been checked in ask the student to look for the power unit and return it to us as soon as they can. Remind them that without the power unit we cannot check out the laptop to students on our wait list. 
2. The laptop doesn't have a barcode 

   • Look the student up by their name in ALMA and see if there is a laptop checked out to them. Tell the student that because there isn’t a barcode it can’t be checked in immediately and that you are letting the laptop specialist know. 

   • Set this laptop aside with a note of the student's name and ID number. Get Brien and tell him or email him if he is not here.  

   • If nothing is checked out to them in ALMA, ask them if they got the laptop from a special program on campus. (Veterans, Student Services, CEO, or another program.) If yes, suggest that they return it to that program.  

3. There is a barcode but it’s from a different College or Library 

   • Inform the student that the laptop is not a Shoreline Community College laptop. Our barcodes have "Shoreline Community College" printed on them. Give the student back the laptop and tell them they need to take it back to the correct college or library; we cannot be responsible for returning laptops that are not Shoreline’s. 

Additional Resources

Ask Brien or Erika if there is a different issue that you can't resolve.