Password Help
- Log into ctcLink at https://gateway.ctclink.us.
- Select the Password Help link at the bottom of the Sign In box.
![Sign in page with Password Help highlighted](https://support.shoreline.edu/TDPortal/Images/Viewer?fileName=54aba2c7-f83d-48f4-8d90-148fef203c41.png&beidInt=39)
- Three additional links display under the Password Help link.
- Reset Password
- Unlock Account
- Help
![ctcLink ID box](https://support.shoreline.edu/TDPortal/Images/Viewer?fileName=d7ce6f9a-34d7-4618-94cb-90056312cf72.png&beidInt=39)
Reset Password
Once you select the Reset Password link from the main sign-in page, enter your ctcLink ID into the ctcLink ID field and select which method - Text, Voice Call or Email - you would like to use to reset your password.
Note: Text, Voice Call, and E-mail can only be used if you provided and validated them when you set up your account. All Reset/Unlock recovery e-mails are valid for 1 hour.
Reset via Text
- Select the dark blue Reset via Text button.
![Reset Password Reset Via Text button highlighted](https://support.shoreline.edu/TDPortal/Images/Viewer?fileName=219f8826-ae79-4e17-aaad-2f0766a0fc45.png&beidInt=39)
- Once you receive the text code, enter it into the Enter Code field and select the Verify button.
![Enter verification code sent via Text page](https://support.shoreline.edu/TDPortal/Images/Viewer?fileName=2b052842-0fc7-4d23-a7b8-93cc1127b8e6.png&beidInt=39)
- The Reset your password page displays with listed password requirements.
- Enter your new password into the New password field.
- Enter your new password again into the Repeat password field.
- Select the dark blue Reset Password button.
![Reset Your Password page](https://support.shoreline.edu/TDPortal/Images/Viewer?fileName=1ab6eb34-21af-4c14-9983-bdc2dfb4e97a.png&beidInt=39)
Reset via Voice Call
- Select the dark blue Reset via Voice Call button.
![Reset Password via text, voice call, email buttons](https://support.shoreline.edu/TDPortal/Images/Viewer?fileName=c731b4fe-c429-423b-8c64-29adc56383be.png&beidInt=39)
- Once you receive the verification code, enter it into the Enter Code field and select the Verify button.
![Enter verification code received via Voice Call page](https://support.shoreline.edu/TDPortal/Images/Viewer?fileName=0aa269e9-e27b-44e4-a4b2-00d6d4740c03.png&beidInt=39)
- The Reset your password page displays with listed password requirements.
- Enter your new password into the New password field.
- Enter your new password again into the Repeat password field.
- Select the dark blue Reset Password button.
![Reset Your Password page](https://support.shoreline.edu/TDPortal/Images/Viewer?fileName=c4922c63-bdea-4ec9-a2b6-169abe114704.png&beidInt=39)
Reset via Email
- Select the dark blue Reset via Email button.
![Reset Password via text, voice call, email buttons](https://support.shoreline.edu/TDPortal/Images/Viewer?fileName=cd2cf985-6033-4468-bc2a-21cf55132658.png&beidInt=39)
- The Password Reset Email Sent! notification displays explaining that the password reset instructions have been sent to the email aligned to your ctcLink ID.
![Password Reset Email Sent notification](https://support.shoreline.edu/TDPortal/Images/Viewer?fileName=a4d3c582-f8bc-45f9-95ca-d34893642741.png&beidInt=39)
- An email with "Account Password Reset" in the subject line will instruct you to select the Reset Password link that is embedded within the email message.
![ctcLink Password Reset Requested email example](https://support.shoreline.edu/TDPortal/Images/Viewer?fileName=2d1ef3e5-9dfa-43cf-95ea-950bf08cce79.png&beidInt=39)
- The Reset your password page displays with listed password requirements.
- Enter your new password into the New password field.
- Enter your new password again into the Repeat password field.
- Select the dark blue Reset Password button.
![Reset Your Password page](https://support.shoreline.edu/TDPortal/Images/Viewer?fileName=67de5af8-5405-4188-b094-bdbd479f747e.png&beidInt=39)
This article is also available in the ctcLink Reference Center.