New Shoreline Student Account details:

At the beginning of Winter Quarter 2026, TSS migrated Shoreline Student Accounts to help consolidate the multiple student accounts into one simple account. Students no longer have a Google account, these have now been migrated to a Microsoft account.  Student email addresses are the same except the domain (the part after the @ symbol) has been changed to @shoreline.edu. 

Where do students go to access their Shoreline Email?

All student emails are now accessible through outlook.office.com/mail or through Microsoft Outlook Desktop Applications. Both the Classic and New Outlook application, including the mobile app for Android and iOS, will let students see their Shoreline email mailbox. 

What to do if a student has never signed into their Shoreline Email?

​​​​​​​If a student has never accessed their Shoreline email since the account migration, they should follow the steps outlined below to get signed in successfully. 

1. Start by going to www.office.com and select login.
   1. Use the Shoreline Email Address (@Shoreline.edu) and the student's Network Account password.
      1. If this is the first time signing in since the migration, they will be prompted to set up MFA (Multi Factor Authentication). For step by step instructions on how to set up MFA, please visit this KB article (Multifactor Authentication (MFA) for Microsoft Products)
          
2. If the student never set up a password for this account, or if a password change is needed, please update the password using this reset form.  Student Password Reset Request
   1. After the form is successfully submitted, find the temporary password in the email message and use it to sign in. 
   2. After setting up MFA, the student will be further prompted to change their password, as the password generated by the form is only a temporary password.

Where can a student go to get assistance?

There can be cases and situations where manual resets or actions need to be taken to help resolve the student's issue. 

• If the student has an urgent issue that needs to be resolved quickly, such as if an exam or assignment is due and they aren't able to access their files or notes, please come into the TSS Office for fastest resolution.
  • The TSS Office is open Monday - Thursday 8am to 5pm and on Fridays from 8am to 4:30pm. (Room 4122 First Floor Under the Library)
• If the student is not in a particular rush, we ask that they submit a ticket request and wait patiently as we handle them in the order they are received. 
  • Students can submit requests for their account access issues by using this service here: Shoreline Student Account Issues