How to access a Shared Mailbox

Accessing a Shared Mailbox

There are a few things to consider when trying to access a shared mailbox. You will need to know at least some of the following information:

  • Know what version of Outlook you'll be using to access the mailbox.
    • New Outlook
    • Classic Outlook
    • or Outlook on the Web (aka OWA)
  • Know the name of the mailbox you are trying to access and what level of access you have.

Instructions for opening the mailbox

Please use these instructions to find out how to access the shared mailbox in your preferred version of Outlook.

This Microsoft Support Article will provide an informative and up-to-date walk through of how to access the shared mailbox in Outlook regardless of which version of Outlook you are using. 

Support Options 

If by following the article above you are still unable to access the shared mailbox please support the following. :

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Related Services / Offerings (3)

Existing Shared Email Inbox Request
Used for requesting access to an already existing Shared Email Inbox.
New Inbox (Shared Email Inbox) Request
Requesting the creation of a new shared email inbox, and the specific groups or employees that would have access (and what type of access)
Shared Email Mailbox Request
Use this form to request access to an existing shared email mailbox, or to have a new shared email mailbox created.