Summary
This FAQ page provides answers to questions about common computer use and everyday programs that students might come in contact with during the quarter. Whether you're looking for information on how to take a screenshot, how to access Office 365, how to disable popup blockers on your web browser, etc. you'll find quick and clear responses to help you.
FAQ
Please click the bars below to see the answer to each question.
Direct Access Links for Students
How do I take a screenshot of my computer screen?
There are several options to take a screenshot of your computer screen which you can use to attach or paste into an email or document.
How to use Microsoft Office 365
Shoreline Community College provides Microsoft Office software for Windows and Mac to students, faculty, and staff free of charge through Microsoft Office 365. For more information, view Microsoft Office 365 on our website.
How do I disable my Web Browser's built-in pop-up blocker?
Chrome on Windows (or on Chromebooks)
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By default, Chrome will notify you when a pop-up is blocked and give you an option to see it.
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Click the three dots in the upper right corner of the Chrome browser.
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Select Settings.
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Select Security and Privacy.
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Under Security and Privacy, select Site Settings.
- Under Content, select Pop-ups and redirects.
- Click the button for "Sites can send pop-ups and use redirects" to enable pop-ups on your web browser.
- To disable/block pop-ups again just select "Don't allow sites to send pop-ups or use redirects."
Chrome on Mac
- Click the three dots in the upper right corner of the Chrome browser.
- Select Settings.
- Click Advanced at the bottom.
- Under Privacy and security, click the Content Settings button.
- Select Pop-ups and redirects.
- To disable the pop-up blocker uncheck the Blocked (recommended) box.
FireFox on Windows
To disable the pop-up blocker on a web page in Firefox, below the tool bar, click "Options" and "Allow/Block pop-ups for this site."
For more detailed information, please view Pop-up blocker settings, exceptions and troubleshooting on the Mozilla Firefox website.
Examplify Login or Password Issues
What is Examplify?
Shoreline Community Colleges uses the platform Examplify to administer and proctor exams.
Password not working?
- If your password is not working, please click Reset Password.
- Use your Shoreline email (@go.shoreline.edu) as your recovery method.
- Check your Shoreline email for an email from Examplify to reset your password.
- Reset your password using the same password you you used for ctcLink.
- Try to log in again.
Login Issues?
Examplify is program that enables exam takers to take exams on their own computers and blocks access to files, programs, and the Internet during an exam.
- Students who are unable to login to the Examplify software despite being registered will need to follow instructions at How do I Clear Registration on Examplify?
- Examplify requires that the Shoreline student email (@go.shoreline.edu) be set as “preferred” in ctcLink. If the “preferred” email is set to a personal account, this may be causing issues with log in. Students will need to change the “preferred” email back to their Shoreline student email and try logging in again.
- Please NOTE: When your Shoreline Student Email is your preferred email in CTCLINK, you will not be able to use the Student Account Tool for resetting your password. If you do forget your password during this time, there are two options:
- Visit TSS Office (Room 4122) with your Student ID card, or
- Change your preferred email, wait overnight and then try the tool in the morning.
Need more Support?
We offer multiple ways to get support to ensure you receive the help you need: